This page provides simple answers to frequently asked questions regarding Avery Peace. Click on a heading below to find information related to your query.
- Is all Avery Peace jewelry available online?
- Will my purchase look like its picture?
- Can I place a special order?
- Are your prices subject to change?
- Do you have a catalog?
- I saw one of your designs in a magazine; how can I purchase it?
- What is the color and clarity of your diamonds?
- What methods of payment do you accept?
- Do you charge sales tax?
- How do I modify or cancel an order?
- What is a Merchant Override Decline?
- Do you sell the chains separately?
- When will my order arrive?
- How much does shipping cost?
- How is my jewelry prepared for shipping?
- Do you ship to international addresses?
- Do you ship to PO Boxes?
- How do I check the status of my order?
- Can I return an item?
- Can I exchange an item?
- I received an incorrect or damaged item. What should I do?
- How can I have my Avery Peace jewelry repaired?
- How do I care for my Avery Peace jewelry?
- What is Avery Peace’s position on conflict diamonds?
- Does Avery Peace use ethical gold?
- Where is Avery Peace jewelry produced?
- What is Avery Peace’s security policy?
- What is Avery Peace’s privacy policy?
- What if I have a question that isn’t answered here?
Shopping with Avery Peace
1. Is all Avery Peace jewelry available online?
Our site includes a hand-picked selection of Avery Peace jewelry; we feature bestsellers and favorites, in particular. As well, we are continually in the process of developing new designs. Although we attempt to represent our pieces online as quickly as possible, photography restraints sometimes prevent us from doing so. Please contact us for information about pieces not pictured on our website.
2. Will my purchase look like its picture?
We are stringent about our photos, descriptions and measurements. But please be aware that each piece is handcrafted, which can produce subtle variations. However, our jewelry usually surpasses expectations – photographs cannot do justice to the sparkle of the gemstones and the power of the message.
3. Can I place a special order?
Please contact us if you need a special size in a particular piece. In some instances we may be able to accommodate you. Please understand that there may be an additional charge and delayed delivery time.
4. Are your prices subject to change?
While Avery Peace prices are indeed subject to change, you can expect to be charged the price listed on our website at the time of your purchase.
5. Do you have a catalog?
We consider our beautiful website to be our catalog. Join our email newsletter to receive updates on our collections. For detailed information about a specific piece, print a PDF of its product detail page.
6. I saw one of your designs in a magazine; how can I purchase it?
We’re thrilled! Email us or call us at (215) 620-1417 to order it.
7. What is the color and clarity of your diamonds?
Our standard diamond color is “G” and our clarity is “VS” or better.
Placing an Order
8. What methods of payment do you accept?
We currently accept Visa, MasterCard and American Express.
9. Do you charge sales tax?
We are required by law to charge sales tax on all orders shipped to a Pennsylvania address.
10. How do I modify or cancel an order?
Should you need to change or cancel your order, please email or call us at (215) 620-1417 within 48 hours of placing your order.
11. What is a Merchant Override Decline?
This may occur when the billing address does not match that which your credit card company or bank has on record. Please contact us at as soon as possible so that we may assist you in resolving this matter.
12. Do you sell the chains separately?
We certainly can; please contact us to discuss your needs.
Shipping an Order
13. When will my order arrive?
We do our best to have every piece on our website available for timely shipment, however due to the nature of our product, this is not always possible. If the piece you have ordered is temporarily out of stock, we will contact you with an estimated shipping date.
14. How much does shipping cost?
Avery Peace charges a flat rate of $35 to ship within the 48 contiguous states. That fee includes insurance protection in the event your item is lost or damaged during shipment. Please contact us regarding shipping to Alaska, Hawaii, and U.S. territories. For international addresses, see below.
15. How is my jewelry prepared for shipping?
All Avery Peace items are shipped in a lovely vintage fabric protective pouch, and then placed in a gift box. Your order will be securely padded and packaged in a cardboard box.
16. Do you ship to international addresses?
Orders placed through our site can be shipped to most locations worldwide. Please contact us regarding shipping to your location by emailing or calling us at (215) 620-1417. We will provide you with a shipping estimate. It is only an estimate and the shipping charge will be adjusted upon final processing of your order. You will be notified of the cost as well as the carrier we will use. Please be aware that orders shipped to international addresses may be subject to import taxes, customs duties and fees levied by the country to which you have your order shipped. These charges are always the recipient’s responsibility. Unfortunately, Avery Peace does not have information on customs or duties and we are not able to estimate these charges for you as they vary widely from country to country. Please contact your local customs office for further information.
17. Do you ship to PO Boxes?
We do not ship to PO Boxes
18. How do I check the status of my order?
Please email or telephone us at (215) 620-1417 to inquire about the status of your order.
Returns, Exchanges, and Repairs
19. Can I return an item?
If you are not fully satisfied with your purchase, please email or call us at (215) 620-1417 within 10 days of receipt of your item to obtain a Return Authorization Number. No refund will be granted without a Return Authorization Number.
For your protection, please package the item securely in a hard box with the original receipt and mail it to us via prepaid, insured delivery service. C.O.D. deliveries are not accepted. You will be notified by email once your return is complete. Please allow 3-5 business days from when we receive your item for your refund (less any shipping costs) to post to your account.
Any item you have special ordered is not returnable.
20. Can I exchange an item?
If you wish to exchange an item that was purchased through averypeace.com, please email or call us at (215) 620-1417, and we can issue you a Return Authorization Number. An order for a new item may then be placed on our site or over the phone.
If you received an Avery Peace gift and would like to make an exchange, please email or call us at (215) 620-1417 and we can assist you. In order to process the exchange, we will need either the order number or the original purchaser’s full name to verify that the order was made online. Unfortunately, we will not be able to give a refund or credit if the cost of the exchange item is less than the original item or if the original purchaser cannot be verified.
21. I received an incorrect or damaged item. What should I do?
If you received an incorrect or damaged item, please email or call us at immediately. We will issue you a return shipping label to have your item sent back to us, free of charge. Once we have received the original item, we will send you a replacement.
22. How can I have my Avery Peace jewelry repaired?
If your jewelry is in need of repair, you may mail the item back to us at the address below:
Avery Peace, Attn: Repairs, 1867 Arnold Road, York, PA 17408
For your protection, when shipping the item to us, please package it securely in a hard box and mail it to us via insured delivery service. Please include a copy of the item receipt, a letter describing the repairs to be made, your return mailing address, your email address and your phone number. Prior to beginning any work, we will contact you with an estimate of the cost and time needed to complete your repair.
If you have any further questions, please email or call us at (215) 620-1417.
Jewelry Care
23. How do I care for my Avery Peace jewelry?
Most jewelry can be cleaned using a soft toothbrush and warm soapy water. You can also use conventional liquid jewelry cleaner, available at many stores.
Store jewelry separately to avoid scratching and keep away from heat or direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.
Miscellaneous
24. What is Avery Peace’s position on conflict diamonds?
The funding of armed conflict in Africa through the sale of diamonds is loathsome. We believe it is our duty not to use conflict diamonds, and we are strongly committed to that core value. We operate in compliance with the resolutions set forth by the United Nations as well as the Kimberley Process certification scheme. To the very best of our knowledge, the diamonds used in our jewelry are certified conflict-free; we use only reputable suppliers when purchasing and processing diamonds. All diamonds that pass through our hands are accompanied by invoices stamped with the affirmative statement of a System of Warranties.
For more information on conflict diamonds, please visit the United Nations and World Diamond Council Web sites at: www.un.org, www.diamondfacts.org
25. Does Avery Peace use ethical gold?
Avery Peace has recently begun researching the possibility of working with “ethically mined gold.” While many mines throughout the world offer “ethically mined gold,” there are currently no universally accepted standards, so it is difficult to ascertain what true “ethical gold” is. However, Avery Peace is deeply committed to the preservation of the environment and promotion of fair employment practices, and we will continue to work toward finding consistent, verifiable sources of certification for ethical gold.
Security and Privacy
26. Where is Avery Peace jewelry produced?
Avery Peace jewelry is entirely handcrafted and produced in New York City. Our designs begin with a sketch. They then move to the fabrication of sterling models, and are finally cast in 18K gold. The stones are individually set by hand.
27. What is Avery Peace’s security policy?
Your online credit card transactions are secure at averypeace.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our web site as it is by telephone.
28. What is Avery Peace’s privacy policy?
To respect your privacy, we guarantee that any and all information you provide will remain strictly confidential and safely stored. No information about the visitors to our site will be sold, shared or made accessible to any entity foreign to Avery Peace.
29. What if I have a question that isn’t answered here?
We care about your satisfaction and want your experience with us to exceed your expectations. You are always welcome to contact us if you need further information. If this is the case, please email or call us at (215) 620-1417.
